Alastair\'s Blog

Posts Tagged ‘Parklane Online’

Moët et Chandon

Monday, March 8th, 2010

Moët gets good press and bad but it important not to lose sight of the fact that Moët & Chandon is a hugely significant champagne with origins hailing from 1743.  To many, Moët IS champagne!

Moët’s parent, LVMH (Louis Vuitton Moët Hennessy), is a global conglomerate of premium brands, headed by the formidable Bernard Arnault. In champagne parlance, LVMH’s houses (brands) include: Moët, Dom Perignon, Krug, Veuve Clicquot, Ruinart and Mercier.  In aggregate, between 20-25% of all champagne production falls under the LVMH umbrella.

What is interesting is the way Moët looks to grow its image and market share as the World emerges from recession.  Category sponsorship (champagne) of the 82nd Oscars this year might be a master-stroke.

We note that Moët chose to give away golden jeroboamsMorgan Freeman Moet Oscars 2010 (or are they bigger?) to specific Oscar winners - which at Park Lane we know our customers also find popular as personalised champagne gifts…

AND - Moet also personalised bottles (or are they mags?) for each category winner.  Not quite a fully personalised label (but then that wouldn’t be brand reinforcement)  but the closest they could get.  Now this is the thing:  it is exactly where we wanted to come from back in 1994 when we started out - personalising a well known brand - but we couldn’t find a house to play ball with us and that included Moët which was a preferred partner.

I doubt Moët will introduce this concept wholescale in the UK but at little old Park Lane maybe we should be content by remembering that imitation is the sincerest form of flattery…Personalised Oscars Moet

Arguably the World’s most important brand of champagne recognises the importance of personalising the bottles for the end recipient;  hmmm - now where have we heard that before?!

The underworld

Thursday, February 25th, 2010

Sorry folks - not the mystical World of Hades reached only by crossing the river Styx.  Instead the murky underworld of crime;  online fraud has hit us - and that is scarey!

We all get spam emails and countless viagra offers, etc., but duff transactions with validated cards?  Now that IS news - at least to us anyway.  Beware any overseas originating credit card registered to a UK address, even if all the addresses match…New layer of security

All remedied now with a new layer of security in place but curious how Barclays Merchant Services, Sagepay and 3rd Man do not have a cohesive policy of prevention between them - thanks guys! Any loss is born by the merchant, of course.

I wonder, though, if one can get caught up in a suckers loop of some sort?  Reason being, we have now had two stolen or cloned UK cards (again validated?!) attempt to be used to purchase champagne - but our human alarm bells rang because the purchases did not fit with the normal pattern so we checked in the old fashioned way and you know what:  our telephone messages were not returned…  Rebbeca RomeroBeware Rebecca Romero - but not the real one, of course!

And now we have a gazillion spam comments attached to various blog posts and my email account has been hijacked - apologies if I have not sanctioned your genuine comment or responded to an email query but I will as soon as normal service is resumed.

Roll on spring - and an end to this perpetual cold (and rain) - thanks Withnail; we do need a jukebox, methinks!

Pip pip.

Personalised champagne

Friday, January 15th, 2010

Roundabout decor in Vertus, Champagne - October 2009At the beginning of 2009 (and for the 14 years before), Park Lane was all about “private label champagne” or “own brand champagne” or maybe even “own label champagne”;  never “personalised champagne”.

As the year unfurled, so it became obvious that “personalised champagne” Non-Vintage champagneis what people think of when they want their own champagne - and we know this thanks to the mountain of information that Google collects, analyses and regurgitates so this cannot be wrong!

And this because champagne is all about perception.  Champagne is a highly regulated region and its wines highly prized:  quality of product and respect for the brand is what perpetuates the magic, image and romance of the bubbly.  This is why there is always surprise when an unknown champagne is ranked above a known brand champagne at a blind tasting - and yet both champagnes will use the same grapes blended in the same way to the same rules.  On paper the brand champagne is perceived as being superior and typically it will be more expensive to buy and yet because it is a known brand, the consumer perceives it to be better quality.

So at Park Lane, and without a known brand of champagne to personalise, we still want a polished halo  imagined to be hovering over us.  We go to great lengths to choose good quality champagnes and to ensure all our products are appropriately labelled, including a deluxe back label, and properly presented;  typically every bottle is wrapped in tissue paper before packing and despatch.

Quarter bottles for Alnwick CastleIt is the little things that do count and with us the little things come as standard.  If there was a measure of how far we came in 2009, it is probably not the number of bottles sold, not the conversion rate of online visitors to customers and not the cost per acquisition of a new customer.  It is actually the significant number of customers who voluntarily contacted us to say how impressed they were by our levels of service, general customer care and attention to detail.  All of which come as standard.

Now for 2010 we can concentrate on improving those other stats as well!

Pip pip.

A new decade

Monday, January 4th, 2010

So 2010 has dawned and with it a new decade;  Happy New Year to one and all.

There seems to be a tone of optimism in the air - certainly it is being peddled by the UK media.  It makes a change, certainly, from the steady trickle of gloom in 2009 (and on that note where has Robert Preston gone?) and let’s hope it is justified.  The general election campaigns appear to have started (David Cameron’s email today told me that there were under 150 days to go until election time) and banking bonuses are still in the headlines.

While a lot of people seem very pleased to see the back of 2009, for us it was a year of consolidation and planning.  If the noughties was the digital decade, maybe we were late onto it but we did get there and thank goodness we did.  Sadly my old S2 Land Rover didn’t as terminal chassis rot called time…

PLC online made its debut and we are very pleased with the results - and seemingly so are our satisfied customers.  If a New Year resolution for 2009 had been for us to sell champagne to buyers from all the 7 continents of the World, I would have thought it impossible;  as I write we are still waiting for a buyer from Antartica to test our skills….!

We also took our hamper range at Frisky Partridge online and were almost overwhelmed by the success.  One client was very pleased with the bespoke internet offer for their business which we created - judging by the surge in champagne that was needed to quench the order flow - and we have had invitations to take the online side in several new and exciting directions.

And onwards we march.  Personalised champagne online will be even simpler and even better when the new version of our label maker hits the www towards springtime.  Our traditional corporate clients will each have a bespoke micro site and be able to order online if they wish.  Embracing technology has certainly made our business better:  more efficient and more focused, yet perversely also more personal.

What about the bubbly itself?  Well, 2009 was a super vintage and the champagnes will be delicious when Park Lane start shipping them in 2013.  The region at the moment is Winter chillsuffering with the same chill that the UK is - except that it is forecast to drop below -10c later this week.  The vines are hibernating at the moment but prolonged temperatures of extreme cold can seriously damage the prospects for this year’s harvest.  In January 1985, the temperature barely rose above -25c for several days and nearly 15% of the region’s entire vineyards needed replanting - 5,000 hectares in total;  these frosts were retrospectively known as the “frosts of the century”.

Aspersion anybody?  Aspersion irrigation really; so called because it comes from the traditional meaning of aspersion being to sprinkle with water, as in baptise.  When spring frosts threaten young vine shoots, some Champenoise Vignerons spray their vines with fine jets of water so that the bud itself is actually protected inside a mini igloo from the very cold air currents;  more of an April fallback but nonetheless interesting.

Apologies for the silence throughout December but the whole team was running extra fast as the hamster wheel of customer requests just seemed to spin faster and faster and faster - right up until the 23rd!

There will be lots more to come from us as this year unravels.  Please do keep the suggestions and feedback coming - and thank you all for your support thus far.  Bon annee.

goodbye-old-landie

Low hanging fruit

Monday, November 30th, 2009

unpicked fruit on the vinesNope, not Google fruit but genuine champagne grape fruit!

I was amazed by the amount of unpicked fruit on the vines during my October visit to the Champagne region.  The reason was the restriction in yield at harvest due to the excess buildup of bottles as global demand slumped;  permitted yield was down from 14,000kg/hectare at 2008 harvest to 9,700 kg/hectare, as I have already covered.

This is not the whole story, though.  The Champenois have a cunning buffer stock called blockage which is held by the houses.  Pinot Noir - surplus to requirementsEffectively this is pressed juice that cannot be used for a certain time and which is intended to subsidise yield in the event of a truly awful harvest in the future.  2,000kg/hectare headed to top the blockage stocks up to their maximum limit this year and the balance of the juice went off to become industrial alcohol.  As it was such a prolific harvest, the producers could afford to be highly selective - hence why so many grapes were left for the birds.  Interestingly, it was mainly black grapes that I spotted on the vines across the region.

What does it mean for us as consumers?  That the future is steady and assured I suspect.  There is plenty of good quality stock available and great stuff in the pipeline from the harvest of 2009.  The easing of demand has taken the relentless growth pressure out of champagne generally and has caused producers to focus again on quality.  Hopefully there will also be some fairness on price to act Example personalised bottleas a sort of demand stimulus, particularly while the £/€ equation is so horrid.

close up of a personalised labelThere will be a glut of supermarket cut price champagne offers in the UK this year as we run up to Christmas.  In fact, this has been the pattern for the past few years so no change there.  These headline grabbers are highly restricted offers and are being subsidised by the supermarkets so they can secure our grocery purchases at the same time.  Scary fact: Tesco handles 1 in every 4 bottles of wine sold in the UK as an “off” sale, according to the Daily Telegraph on Saturday!

For personalised champagne we see no change at all.  The quality of the bubbly is already good and will continue being good.  Demand is strong as we receive more and varied requests from different customers.  Big format bottles have been surprisingly popular with magnums and jeroboams leading the chase.  AND the Christmas rush is on us, somewhat later than usual following the pattern of last year, but nonetheless showing us plenty of challenges to come over the next three weeks.Some jeros en route back to Park Lane

The Park Lane 2010 plans are for diversification into different markets online - led by our customers and other interested partners.  A beta version of the site will arrive with a more focused range of products and enhanced label creation functionality.  In the background, however, we will still be spinning the exercise wheel as fast as we can to keep our five star service up to speed.  Haven’t we been here before?!

Only 23 online shopping days to go until the big fella is squeezing down your chimney…