Alastair\'s Blog

Posts Tagged ‘Park Lane Champagne’

Looking backwards to go forwards

Friday, May 21st, 2010

Seems like a contradiction in terms but so often it is the rear view we rely on to move forward.  I am quite sure that history has been clearly in David Cameron’s mind at the birth of the UK’s Liberal-Conservative coalition government this month.cameron-clegg-coalition-cosyness

About the only significant thing I remember from A-level economics - aside from Adam Smith’s invisible hand - was the likening of the UK economy to an economic car which was so very difficult for the Chancellor to steer given that there was only the rear view mirror to look out of for guidance; seems that difficulty still stands twenty years on!

It is certainly this way with the champagne producers.  They remember from bygone years how different qualitites of juice need blending differently in order to maintain the consistent style of champagne that is the trademark style of their house.

dpThis, in fact, is the genius and very essence of Non-Vintage champagne in that the blend of cepages (grape varieties) from different crus (villages) and different years gives the blender all the natural tools at their disposal to allow the development of their familiar “house style” and the magical champagne.   Just as it was back in day of the so-called inventor of “champagne”, Monsieur Dom Perignon.

And so it is with us at Park Lane - to a point.  We now know that personalised champagne is a product that is well suited to the internet.  We have high quality champagnes and excellent service.  Together this makes a winning and proven coalition.  The web site we built needs plenty of work as it evolves but we can deliver that based around the constructive and helpful feedback we receive from our lovely customers (or rather that Nick receives as all feedback goes direct to him!);  effectively the rear view mirror telling us what we are doing right and what would make it even better.

So there we are;  Rearview waiting for Le Tunnellearning from where we have been to navigate to where we are going; rear view all the way… EXCEPT on my recent visit to the producers in Epernay when, while boarding the channel tunnel, the rear view was horrendous and the only thing I knew was that I didn’t want to be there!  And that just goes right to the heart of things - add expect the unexpected into the mix and thank you Iceland for another round of UK disruption.

alternate-rearviewOf course, it is important to be specific about which rear view you are looking into and hoping to learn from…

Bottoms up!

Funny Old World

Saturday, April 17th, 2010

champagneAmid all the Election fever - and are those party leader live debates a good thing? - I never predicted a surge in champagne demand from nearly every category of customer we deal with; strange but true!

Maybe it is the time of year;  maybe it is collective joy at emerging from the toughest winter for thirty years, or maybe some of those economic green shoots are for real as opposed to imaginary?

Either way, busy busy in Epernay - field report from France next week when I visit our producers - and busy busy in the UK.  At Park Lane, personalised champagne orders and enquiries continue to arrive at all times of day and night - which is just SO exciting!  I know the internet never sleeps, but why are some users never sleeping either?!

The build process for the totally new website is underway and we should be live testing in June.  This site will offer depth and breadth so usability will be much much better - and thank you to everyone who does send feedback to us as this really does make a difference.

The technological advance also includes state of the art label production on the very best material available coming soon.  This new equipment and technology is an enormous leap - think Rolls Royce Phantom from Rolls Royce Silver Ghost (both brilliant in their context) - and is fabulously exciting for us.   james-ingle-relaxing-at-homeThe quality of the personalised champagne labels will actually be better than photograph output from next month so what more of an excuse is needed to break out the bubbly?

I am delighted to announce that James Ingle will be joining the team from 10 May to concentrate on building and reinforcing the bridges we maintain with all our corporate customers.  James is a hugely dedicated and capable gentleman and, above all, someone you really want around as he is just so nice!  The Park Lane quality and service ethos is second nature to James and I know he will be very popular with customers and fellow employees alike.

And what about the Premier League football shoot out?  premier-league1As I have said before, we love working for Barclays Capital as league sponsors but there is certainly something of a sweat on at the moment within the BarCap sponsorship team:  at the time of writing, any one of the three league leaders could carry the trophy away!  Barclays contingency plans - obviously including personalised champagne! - are being drafted for winning presentations at any of the three possible grounds.  A bit like the apparent Buckingham Palace contingency plans for funerals of leading Royals - except rather less gloomy and with less obscure project names!

Spring Calves

As a regular importer of goods from France, there is a certain satisfaction to me that the delicious Hélèna (and hubby Patrik) are buying 20 of our highland cows for live export to France next month!  Vive Le Republic…

And on that bombshell, today’s 8 year old birthday celebrations beckon.  Pip pip.

Personalised champagne

Friday, January 15th, 2010

Roundabout decor in Vertus, Champagne - October 2009At the beginning of 2009 (and for the 14 years before), Park Lane was all about “private label champagne” or “own brand champagne” or maybe even “own label champagne”;  never “personalised champagne”.

As the year unfurled, so it became obvious that “personalised champagne” Non-Vintage champagneis what people think of when they want their own champagne - and we know this thanks to the mountain of information that Google collects, analyses and regurgitates so this cannot be wrong!

And this because champagne is all about perception.  Champagne is a highly regulated region and its wines highly prized:  quality of product and respect for the brand is what perpetuates the magic, image and romance of the bubbly.  This is why there is always surprise when an unknown champagne is ranked above a known brand champagne at a blind tasting - and yet both champagnes will use the same grapes blended in the same way to the same rules.  On paper the brand champagne is perceived as being superior and typically it will be more expensive to buy and yet because it is a known brand, the consumer perceives it to be better quality.

So at Park Lane, and without a known brand of champagne to personalise, we still want a polished halo  imagined to be hovering over us.  We go to great lengths to choose good quality champagnes and to ensure all our products are appropriately labelled, including a deluxe back label, and properly presented;  typically every bottle is wrapped in tissue paper before packing and despatch.

Quarter bottles for Alnwick CastleIt is the little things that do count and with us the little things come as standard.  If there was a measure of how far we came in 2009, it is probably not the number of bottles sold, not the conversion rate of online visitors to customers and not the cost per acquisition of a new customer.  It is actually the significant number of customers who voluntarily contacted us to say how impressed they were by our levels of service, general customer care and attention to detail.  All of which come as standard.

Now for 2010 we can concentrate on improving those other stats as well!

Pip pip.

Low hanging fruit

Monday, November 30th, 2009

unpicked fruit on the vinesNope, not Google fruit but genuine champagne grape fruit!

I was amazed by the amount of unpicked fruit on the vines during my October visit to the Champagne region.  The reason was the restriction in yield at harvest due to the excess buildup of bottles as global demand slumped;  permitted yield was down from 14,000kg/hectare at 2008 harvest to 9,700 kg/hectare, as I have already covered.

This is not the whole story, though.  The Champenois have a cunning buffer stock called blockage which is held by the houses.  Pinot Noir - surplus to requirementsEffectively this is pressed juice that cannot be used for a certain time and which is intended to subsidise yield in the event of a truly awful harvest in the future.  2,000kg/hectare headed to top the blockage stocks up to their maximum limit this year and the balance of the juice went off to become industrial alcohol.  As it was such a prolific harvest, the producers could afford to be highly selective - hence why so many grapes were left for the birds.  Interestingly, it was mainly black grapes that I spotted on the vines across the region.

What does it mean for us as consumers?  That the future is steady and assured I suspect.  There is plenty of good quality stock available and great stuff in the pipeline from the harvest of 2009.  The easing of demand has taken the relentless growth pressure out of champagne generally and has caused producers to focus again on quality.  Hopefully there will also be some fairness on price to act Example personalised bottleas a sort of demand stimulus, particularly while the £/€ equation is so horrid.

close up of a personalised labelThere will be a glut of supermarket cut price champagne offers in the UK this year as we run up to Christmas.  In fact, this has been the pattern for the past few years so no change there.  These headline grabbers are highly restricted offers and are being subsidised by the supermarkets so they can secure our grocery purchases at the same time.  Scary fact: Tesco handles 1 in every 4 bottles of wine sold in the UK as an “off” sale, according to the Daily Telegraph on Saturday!

For personalised champagne we see no change at all.  The quality of the bubbly is already good and will continue being good.  Demand is strong as we receive more and varied requests from different customers.  Big format bottles have been surprisingly popular with magnums and jeroboams leading the chase.  AND the Christmas rush is on us, somewhat later than usual following the pattern of last year, but nonetheless showing us plenty of challenges to come over the next three weeks.Some jeros en route back to Park Lane

The Park Lane 2010 plans are for diversification into different markets online - led by our customers and other interested partners.  A beta version of the site will arrive with a more focused range of products and enhanced label creation functionality.  In the background, however, we will still be spinning the exercise wheel as fast as we can to keep our five star service up to speed.  Haven’t we been here before?!

Only 23 online shopping days to go until the big fella is squeezing down your chimney…