For Park Lane, quality and service are fundamental to our ethos and sucess.  This applies to all aspects of the business, including delivery.

Now delivery is a thorny issue.  Is it included in the price, isn’t it, what is included with it, etc.?  For us, the principal is that each parcel must arrive in pristine condition and must arrive when it is due; no breakages please, no breakages, etc.

To keep it simple, we charge a single fee for each delivery address.  This charge is currently £8.00 and is the same cost whether it is 1 bottle or 12 bottles going to that address.  IE. the delivery charge is per multiple of up to 12 bottles per UK location.

We prefer to use UPS veries as the men in brown are efficient, presentable, reliabale and honest.  We have never had a parcel stolen and if one goes astray (very very rare), UPS tells us, we arrange an immediate replacement AND the UPS insurance service covers the cost.  The track and trace system is available online so all receipients, as well as us, can see the location and whereabouts and status of their consignment.

Any champagne going to a residential address costs us more to send but it includes however many attempts are required to deliver it to that address - as opposed to the usual excuses and ultimately return to sender solutions.  We think this is sense.

Everything is actually covered in our terms and conditions, but hopefully this post adds some flesh to what we do and why we do it.  As always, if you think something could be done better or needs improving, let us know - without your feedback we simply don’t know.

Hope this helps.

Alastair