Alastair\'s Blog

Posts Tagged ‘customers’

Client profile: Barclays Capital

Friday, May 22nd, 2009

We thought it might be interesting to explain what some of our clients use their champagne for, and were delighted that the fabulous team over at Barclays Capital volunteered to be our first guinea-pigs;  thank you!

For those who don’t know, Barclays Capital are the hugely successful division of Barclays plc.  They are the lead sponsors of the UK’s Premier League football division, having taken over from Barclaycard, and we are very pleased to have been importing champagne and wines for them for a number of years.

So, an interesting question:  what is the link between Manchester United topping the Barclays Premier League for the third year on the trot and Park Lane?

Simple answer for anyone in the loop!  Park Lane is very proud of its long association with Barclays Capital as sponsors of the Premier League.  It is very very exciting when we see bottles that have passed through our hands being used with such exuberance and to full potential – even if not much of the bubbly inside is getting drunk….  We think the photographs below, courtesy of Barclays Capital and Action Images, certainly tell most of the story!

We think this also underlines the status of champagne as the perfect drink for celebration and success.  Long may there be more of that to come.

Enjoy the long weekend and fingers crossed for fair weather (dare we hope for good weather - and no more revelations about our MPs expenses?!).

Best wishes

Alastair

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Customer comments: early days!

Friday, May 15th, 2009

It’s still early days, of course, but we are thrilled to have handled quite a few customer orders already while at the same time working through a priority list of improvements to make the site more user-friendly and intuitive.  Do keep those comments coming.

Below are a couple of copied feedback messages that recipients have sent back to us and are happy for us to share - so it looks like we are keeping up our normal service standards and getting the other bits right as well… phew!

Alastair

22 April 2009: Petra Johansson, for Techcrunch Geek ‘n Rolla event

Thank you! The champagne label was great.  The event seems to have gone down well and the champers was very popular. Mike ended giving out a couple for people’s dancing efforts at the after party…

7 May 2009: Christopher Linney, first live on-line customer

Just a note to say the bottle arrived safely - very efficient delivery service and exactly as I had wanted and specified at the order stage.  Well done Gentlemen and I am sure your new service will go from strength to strength.  Also, much better value than the parking ticket I received earlier!  ATB. Chris

12 May 2009: Sarah Holman, private purchaser

Hi All! Just to let you know my champagne arrived safely in Ireland
yesterday! I would like to thank you for all your help, its a rare treat these days to receive such a high level of customer service! Thanks again.  Sarah

13 May 2009: Malcolm Thompson - Ipswich Town Football Club

Morning
I have received the bottle thank you - it looks superb!
Thank you sincerely for all your help and next time we arrange an event I will buy off you again. The next one we are hoping to do is for Kevin Beattie!

Thanks again and Best wishes  Malcolm

15 May 2009: Suzanna Hease - Think DBW design agency (24 bottles client branded champagne)

Park Lane Champagne offer a unique service whereby you can design your own artwork, or use their templates on-line to produce bespoke labels for Champagne bottles.

We ordered champagne at relatively short notice for a client function, providing our own artwork.  Their service is extremely quick and professional (even photographing a prepared bottle and emailing the pdf over before shipping for client proofing) and the final product looked fantastic. Very pleased & will be sure to use them again!  Suzi