Alastair\'s Blog

Archive for October, 2009

October - march to the dull and sober

Thursday, October 29th, 2009

And what a month this has been.  Busy, busy and busy.  Captain’s Log reveals nothing dull and not all that sober for us.

Personalised champagne via Parklane online remains popular with growing daily customer numbers (everyone happy so far this month).  This despite Google telling us that monthly searches for “personalised champagne” have fallen by 75% since July!

Loads of delicious enquiries from businesses, charities and individuals for possibly the perfect quantity of personalised champagne:  36 to 120 bottles.  How pleased we are to offer advice and be able to help and thank you to everyone for thinking of us - and for buying from us.  Do keep those enquiries coming!

Very interesting corporate business to attend to, sprinkled with delivering some challenging solutions and improve what has gone before.  I am always thrilled when we are invited to tender for any business but all the more so when the recipient takes a deep and enquiring interest in our response, investigating what and why we have proposed;  makes the hard work and research seem rewarded. Our service ethos and attention to detail rearing its head again methinks…

Marathon tour of Champagne (and a bit of Burgundy) just completed  - the not so sober bit!  2009 still wines from harvest were amazing - separate note coming - but the skill of the blender to merge all these into one non-vintage cuvee for drinking in 3+ years time still has me in awe.   Universally in Champagne, 2009 is being regarded as an exceptional year.

To my unsophisticated taste, what struck me about the still wines compared to my memory of previous years was their approachability;  yes there is that crisp acid tingle over the inner cheeks, but this year it was much more swallow than spit for each cru tasted.  The higher than average natural sugar levels (about 200g/l as opposed to 175g/l in a normal harvest Nomine confirmed to me) mellow the experience and then there are enormous surges of fruit.  And this is just from memory… I am sure at the time it was even more compelling, although my seven year old daughter did complain that all the wine tastings took “a very long time Daddy”!

Appropriate as well to touch on the dreaded recession - we feel it here (UK) and we feel it there (France);  I am not qualified to say if we feel it everywhere but we are told the UK is still in economic contraction while key European economies and the US are now growing.

From the Champenois perspective, the UK has either become more fickle or is in deep trouble;  yes champagne sales are down to all major export markets with the resultant consequences (according to both small recoltants and massive houses) but to the European and Asian markets this is down “a bit” - maybe up to 10%.  To the UK, which is by far the largest export market at +/-37m bottles in 2008, shipments are down a minimum of 25% and for some of the most prestigious and better known brands, well over 50% behind last year.  And that from the Country where unleaded petrol is typically €1.40 a litre - virtually £1.40 according to my card statement!

But I do think we can finally see some compact but sturdy economic green shoots for our industry.   At 18 months they have been a long time coming -  about the same time as the Camellia Fanny I planted has taken to muster a first flower this autumn - and there is still a long way to go.  Still, somewhat encouraging to think (rather than relying on being told that the “public thinks”) things are recovering - even if we are in a very rarefied business.  And this before the rose-tinted specs of the festive season.

Maybe the exceptional harvest this year was an omen; 1945 was also an exceptional year…

Farming - the non-vintage way

Wednesday, October 14th, 2009

And why am I covered in this grubby dust sheet?

Farming is diverse.  I am a farmer (Highland Cattle), I have friends who are farmers and our champagne producers are also farmers.  Like me, they nurture and grow their raw material (grapes), at the mercy of the elements and making best use of their natural resources.

Terroir helps explain the unique characteristic of wines due to the location (orinetation, soil, micro-climate, etc.) of the vineyards where the grapes grow;  by unique I mean what makes, for example, chardonnay from ‘hill one’ so different to chardonnay from ‘hill two’.  It is this individuality which is exacerbated in the production of champagne since there are so many elements to be blended together to make the perfect wine and maintain a house style.

Obvious question: how come many of us have a favourite champagne that we chose year after year, notwithstanding that the raw ingredients are so different from year to year depending on the weather and harvest?

Simple answer - the skill of the blender.  The blending of non-vintage champagne allows the blender or oenologist the opportunity to create a “house style” for their champagne and to mostly replicate this year after year.  Remember: non-vintage champagne is a blend of both vintages (years) and grapes.

Now if champagne was produced every year from that year’s harvest as happens for most other wines - in other words, if we had vintage champagne every year - then it would be much more difficult to have a “house style” as the vagaries of individual harvests would have such an impact on the end wine;  the blender would not have the opportunity to use wines from previous years (up to 20 years in the case of Nomine) to recreate the bubbles of familiarity.

Every year’s harvest is unique and unique harvests give the ingredients for unique wines;  in 2003 Bollinger grasped this opportunity and produced a fabulous but highly unusual vintage champagne which reflected the astonishing weather (and thus harvest) that year.  Try some if you can find some - only a few thousand bottles were ever made.

So, we breed highland cows and then we sell them; some for breeding stock, some for pets (?!) and some for arguably the World’s best beef.   Often other people complete our job to produce the end product.   In champagne terms, we are the wine grower.  Some champagne houses, including some of the very best known, are the people who finish the champagne job - the wine makers.

Claude Nomine and his family are that special and sadly fast disappearing breed of recoltant - both wine grower and wine maker;  they see the process through from vine to wine.  That explains why we love dealing with them and why we love their champagnes.  They control every aspect of production and this is reflected in the quality of the wine;  that is why the personalised champagne we offer is so good - because it is well made and delicious!

Just occasionally, however, we are not the bovine equivalent of wine grower.  Instead our animals are inadvertent but willing “celebrities”.  Bovril are hosting a competition to invest in refurbishing the Great British outdoors.  Although none of our animals head Bovril’s way for their beefy beverage, we were thrilled when they asked if they could borrow one of our beasts for their photo shoot - although a bit bemused when they also asked if they could drape a used decorator’s sheet over her and take photos by the only broken gate on our farmland…  I loved it!   The cow did too… not sure,though, that Nick did as he was crouched behind the cow keeping her steady for nearly three hours during the shoot…!

I don’t think there is a champagne producer category for this type of farming activity!  Maybe, though, there is something here for Davina McCall to look into when the Big Brother series finishes in 2010?

@ThisisDavina (Davina McCall)

@nonvintage (me)

Spelling - a modern dilemma

Monday, October 5th, 2009

To correct or not to correct - that is the question.  More importantly, what is the answer?

Sometimes we notice suspicious spelling on either a customer’s personalised champagne label or the gift card they have prepared.  The dilemma is, should we double check this and see if our suspicions are correct?  If so, should we correct any errors?  If we think correction is best, should we call the customer first to check?  Of course, sometimes a spelling mistake might be deliberate… hmmm!

If we correct, another raft of issues arise:  does spell checking then become our responsibility?  What happens if we miss an error?   How about if we can cannot contact a customer to verify an intended spelling?  On peak days when more than 240 bottles are being despatched (ed. “despatch” and “dispatch” are equally acceptable according to my dictionary) where does the extra resource come from for the human spell check?  What if our human spell checker has a somewhat custom dictionary themselves….?

Oh dear, I think we may have stumbled across Pandora’s box and it is tempting to peek under the lid…only in the interests of best practice, of course.   I am curious, though, does “there” also cover “their” and “they’re” nowadays?

Help please!

L’escalier (the staircase)

Thursday, October 1st, 2009

Last month the secateurs were drawn, wielded, stripped down and re-holstered ready for the 2010 harvest.  The 100,000 or so casual harvesters who descended from all over Europe have moved on to their next project and the Champagne region regains an air of normality.  The focus is now on getting supplies prepared and shipped to cover the Christmas peak demand.

October sees the first fermentation occur under temperature controlled conditions and in stainless steel tanks.  The wines are stored individually according to grape and in the case of exceptional plots of land which give a unique flavour to the wines, by village or plot (cru).  I an visiting at the end of this month with one of my daughters and may have the opportunity to taste the still wines from the tanks …  looking forward very much to that and to learning what youthful “exceptional” tastes like.

Great news for us is that personalised champagne through Parklane online grows in popularity daily.  We actually receive positive feedback from customers regularly - which is a surprise but a nice one - and an overwhelming comment has been our efficiency.  Apparently this is not sufficiently emphasised on the internet site.

I puzzled over this comment with Nick but the reality is that we didn’t see a need to emphasise efficiency, or politeness, or next day delivery, or tissue wrapped bottles or helpful employees - because that comes as standard.  So because those traits are the norm for us we didn’t see the need to explain it!  Still, with expectation management in mind I think it is best to appear average but actually deliver well above average so everyone gets that warm and cosy feeling.

Fortunately any negative comments have been minimal!  Constructive criticism has been great to receive and all of which we have incorporated into the beta version of the site coming this month.

As the nights draw-in and the clocks go back, our pace builds to frenetic to ensure all customers get only the best service.  And that is the bit that worries me;  normally with our traditional clients, demand is planned in advance.  In the online world, demand arrives at the press of a mouse and without any warning so I am quite sure that there will be moments when we need to hold onto our hats, or more.  I am just hoping that the “new for 2009″ night shift does not need to run for too long!

So, much like the X-Factor hopefuls, we are having an interesting (or is it amazing?) “journey”!  Ours started somewhat earlier than the class of 2009 and is likely to go on for longer.  There is lots to learn and we are improving all the time so I suppose we might need to get the teeth whitened soon… or at least the champagne equivalent of.

Bon voyage.